We're absolutely thrilled that you're considering a partnership with The Unicorn Hub! Let's dive a little deeper into who we are and how we operate. ✨
The Unicorn Hub is a vibrant team, spread across both coasts, with a knack for a variety of areas. Our passion is working closely with solopreneurs and small businesses, ensuring everything from administrative tasks to creative projects aligns seamlessly with your brand identity.
We believe in open communication, so if you have any questions or need further clarification, don't hesitate to reply to this email. We promise to get back to you quickly, ensuring you're never left in the dark.
At The Unicorn Hub, we're not just about business; we're about people, progress, and balance. 🧘♀️ We believe in treating your business with the same care and respect we give our own. We pour our hearts into our work, then we regularly disconnect, understanding that rest is just as important as productivity for sustained success.
We're committed to honoring your work-life balance, because we believe great work is born from a balanced lifestyle. Here's how we maintain this balance for ourselves:
⭐️ Our team signs off after 5pm Eastern Monday - Friday, on weekends, and holidays. We'll reconnect during our working hours, refreshed and ready to support you.
⭐️ To respect our team's time and talent, we cannot guarantee availability to accommodate same-day requests. (Ex: “I totally forgot I need an email campaign to go out… TODAY.”) To help prevent any surprises, we provide you with access to our client support app. This tool empowers you to reach out for support anytime, anywhere, ensuring we're always in sync and able to assist.
⭐️ When you reach out to us via email (hello@theunicornhub.com), we'll always do our very best to get back to you no later than the next business day. We appreciate your prompt responses too.
Just as we value balance in our work, we also value efficiency and clarity in our processes. That’s why our onboarding process is designed to be as streamlined as possible, ensuring a smooth start to our partnership. From day one we aim to foster a collaborative relationship, and we're genuinely excited to learn more about you and your business.
As we begin our work together, we want to ensure that all aspects of our partnership are clear and straightforward, including our payment process, which we’ve made as simple and stress-free as possible. On the date specified on your contract, the amount of your agreed upon retainer will be automatically charged each month to the card you have on file with us. This way, you can focus on what matters most - your business - while we take care of the rest. 💪 Don’t worry - you have full control over these payments and can cancel them at any time, in accordance with the terms of your contract.
We're here for one reason - to support your business and help it grow! 🌱 Our goal is to exceed your expectations, and we're committed to doing whatever it takes. Your success is our success, and we're grateful to be part of your journey!